Payment Information

Billing according to the German Scale of Fees for Veterinarians (GOT)

As licensed veterinarians, we are legally required to charge according to the German Scale of Fees for Veterinarians (GOT).
Within this framework, prices may vary depending on the complexity of treatment, the time required, and other factors.

We take pride in offering high medical standards, using state-of-the-art technology and specialized expertise.
For this reason, our fees may sometimes be higher than those of your local family veterinarian.

Please note that emergency and out-of-hours services (late evenings, nights, weekends, or public holidays) are subject to higher rates.
These surcharges help cover additional staffing and supervision costs, ensuring that we can always provide your pet with the best possible care — even in emergencies.

Cost Estimates

Before any surgery or treatment, we will provide you with a detailed cost estimate and discuss it with you in advance.
Please understand that without an examination, we cannot give a reliable estimate of treatment costs.

Payment Methods

We accept the following payment options:

• Cash

• EC card (debit card) or Credit Card

• Instalment payment

Instalment Payment

For invoices exceeding €500, payment by instalments is possible.
We work with a central billing partner, which allows you to split your payment into up to four instalments free of charge.

If you wish to pay in more than four instalments, interest may apply.
To be eligible for an instalment plan, a positive credit check is required.
This is done online at our clinic, so please bring your ID card showing your correct address and date of birth.